Where are you located?

Santa Monica, CA

Which mail carriers do you use?

We use USPS for shipping and apply a fixed rate of $8.95 no matter the order size.

How long will it take to get my order via mail? 

Orders generally ship the following day (Mon-Fri). In rare instances, please allow up to 3 business days for shipping, particularly during peak periods like launches or restocks. Packages typically arrive within 1-5 business days after shipment.

Do you offer international shipping?

Unfortunately, international shipping is no longer an option.

Do you accepts returns or exchanges?

While we do not offer refunds, if your item arrives damaged (broken glass), we are happy to provide a replacement of the same items. Please refer below for more information. Exchanges or refunds for other reasons are not available.

Stolen packages or packages delivered to the wrong address: 

If USPS fail to deliver your package correctly (wrong address) or if your package is stolen, this is not SAHA's responsibility. We recommend you file a claim through the carrier for a full refund — issues like these are out of our hands and are the carrier's responsibility.

What if my order arrives broken or damaged?

In the event of this occurrence, promptly email us a photograph of the following:

  1. a photo of the damaged item up close
  2. a photo of the box, showing all packaging used to protect the item
  3. a photo of the shipping label on the box

Send your email to contact@sahacandle.com

Do you offer wholesale?

Email us to inquire about our wholesale options and pricing: contact@sahacandle.com